• Privacy
Privacy Policy
How we collect, use, and protect information.
Last updated: February 10, 2026
1. Overview
This Privacy Policy explains how Clipforge (we, us, or our) collects, uses, stores, shares, and protects information when you use our website, app, APIs, and related services.
By using the services, you agree to the data practices described in this policy. If you do not agree, do not use the services.
2. Data Controller
Sakib LLC is the primary data controller for information covered by this policy. For privacy requests, contact support@clipforge.us.
3. Scope
- This policy applies to our hosted app, marketing site, support channels, and official APIs.
- This policy does not cover third-party websites, social platforms, or payment pages we do not control.
- Third-party services are governed by their own terms and privacy policies.
4. Key Definitions
- Personal information means information that identifies or can reasonably identify a person.
- Content means files, media, text, metadata, and project material you upload or create in the service.
- Processing means any operation on data, including collection, storage, use, transfer, and deletion.
5. Categories of Information We Collect
- Account data: name, email, login provider, and account settings.
- Billing data: plan, credits, invoice status, transaction records, and payment processor references.
- Content data: uploaded media, generated clips, captions, exports, and file metadata.
- Technical data: IP address, browser/device details, request logs, and diagnostics.
- Usage data: feature events, job status, queue actions, and in-product interactions.
- Support and trust data: support messages, attachments, and abuse or fraud review records.
6. Account and Profile Information
When you create an account, we collect information needed to authenticate you, provide access, and secure your account. You are responsible for keeping your account information accurate and up to date.
7. Billing and Payment Information
Billing operations are supported by payment processors. We do not store full payment card numbers on our servers.
We may store limited payment-related data, such as customer IDs, subscription status, billing interval, invoices, and transaction outcomes, to run subscriptions and support.
8. Media and Project Content
We process your uploaded files and generated outputs to provide the core service, including clipping, captioning, reframing, and export delivery.
You control what content you upload. You should not upload content you are not allowed to use, or sensitive information you do not want processed by cloud systems.
9. Technical and Usage Data
- We log request metadata to keep the service stable, secure, and available.
- We track feature usage to understand performance and improve workflows.
- We use error logs and diagnostics to investigate failures and reduce downtime.
10. Support, Safety, and Abuse Signals
If you contact support or if an account triggers fraud or abuse checks, we may process related records to respond, investigate, enforce our Terms, and protect users, creators, and our platform.
11. Where Information Comes From
- Directly from you during sign-up, uploads, settings, billing actions, and support requests.
- Automatically from your device and browser while using the service.
- From service providers we use for hosting, analytics, authentication, storage, and payments.
- From connected platforms when you explicitly authorize integrations.
12. Legal Bases for Processing (Where Required)
- Contract: to provide features you request and run the service.
- Legitimate interests: to secure, improve, and operate our business and platform.
- Legal obligations: to meet tax, accounting, compliance, and lawful request duties.
- Consent: for limited optional activities where consent is required.
13. How We Use Information for Service Operations
- Authenticate users and manage account access.
- Run media processing workflows and deliver outputs.
- Manage subscriptions, credits, invoices, and billing state.
- Provide support and resolve technical issues.
14. Product Improvement and Internal Analytics
We may use aggregated or de-identified information to evaluate performance, improve quality, plan features, and operate our business. We do not treat de-identified data as personal information unless required by law.
15. AI and Automated Processing
Clipforge uses automated systems for tasks such as speech timing, caption generation, segment scoring, and framing suggestions.
AI output can be imperfect. You are responsible for reviewing output before publishing or distributing it.
16. Human Review and Enforcement
Authorized personnel may access limited data when needed for support, legal compliance, abuse prevention, fraud investigations, security response, or service reliability.
18. Service Providers and Subprocessors
We use third-party providers for hosting, storage, authentication, analytics, email, and payments. These providers process data under contractual obligations and security controls appropriate for their role.
19. Legal Requests and Protection of Rights
We may disclose data if we reasonably believe disclosure is necessary to comply with law, respond to legal requests, detect or investigate fraud, enforce agreements, or protect rights, property, or safety.
20. Business Transfers
If Sakib LLC is involved in a merger, acquisition, financing, restructuring, or sale of assets, information may be transferred as part of that transaction, subject to this policy or a successor policy.
21. International Data Transfers
Our services and providers may process data in multiple countries. Where required by law, we use transfer safeguards such as contractual protections and related compliance mechanisms.
23. Analytics and Diagnostics
We collect analytics and diagnostics to monitor uptime, identify bugs, and improve user experience. This may include event metrics, performance traces, and error reports.
24. Data Retention
We retain data for as long as needed to provide services, maintain account history, perform legitimate business operations, and comply with legal obligations.
Retention periods vary by data type, legal requirements, fraud prevention needs, and operational backup cycles.
25. Deletion, Backups, and Residual Copies
When data is deleted, copies may remain in backup systems for a limited period. We may also retain required records for legal, accounting, security, abuse prevention, and dispute resolution purposes.
26. Security Measures
- We use administrative, technical, and organizational controls designed to protect information.
- Security controls may include encryption in transit, access controls, monitoring, and logging.
- Access to data is limited to authorized personnel and trusted providers with legitimate need.
27. Security Disclaimer
No system can be guaranteed 100% secure. You understand and accept that internet transmissions and cloud systems involve risk, and you use the services at your own risk.
28. Your Rights and Choices
- You may request access, correction, or deletion of certain personal information.
- You may request export of certain account data where technically feasible.
- You may object to or request restriction of certain processing where applicable law allows.
- We may need to verify identity and may deny requests as allowed by law.
29. U.S. State Privacy Disclosures
Residents of certain U.S. states (for example California, Colorado, Virginia, Connecticut, and Utah) may have additional privacy rights under local law.
You may exercise eligible rights by contacting us. We may use authorized agents where allowed, subject to verification requirements.
30. Sale or Sharing of Personal Information
We do not sell personal information for monetary compensation. If laws treat certain analytics disclosures as sharing, you may contact us to request applicable opt-out rights.
31. Children and Minors
The services are not directed to children under 13, or a higher minimum age where local law applies. If you believe a child provided personal information without authorization, contact us to review and remove it.
32. Sensitive Information
Do not upload sensitive personal information unless strictly necessary and legally permitted. We do not intend to collect special category data unless it is voluntarily provided in content you submit.
33. Service Communications
We may send transactional and operational messages, including security notices, billing notices, policy updates, and service alerts. These are service-related communications and are not marketing opt-ins.
34. Changes to This Privacy Policy
We may update this policy from time to time. Material changes will be posted on this page with an updated Last updated date, and may be communicated through the product or email when appropriate.
35. Contact and Privacy Requests
Send privacy questions or rights requests to support@clipforge.us. We may request additional information to verify identity before completing requests.